Warranty Claims, Repairs & Credit Returns
Returning a product to Global Automation
Instructions
Before returning a faulty product to Global Automation, you should first contact our technical support to see if they can resolve your issue. If they are unable to resolve your support issue and recommend that you return the product to Global Automation, you can do this by completing the form below.
In urgent situations, or if special shipping arrangements are required please contact Global Automation directly.
Step 1
You need to obtain a Return Material Authorisation (RMA) number. You will automatically receive one on your packaging slip, on completion of the form below. Please print this out and enclose one in the transport and save one copy of it as reference.
Step 2
Always pack the products in a physically- and ESD-safe way. Please use the original packaging if possible. Contact us if there are questions regarding suitable packaging material or ESD-protection. See below:
(Any product return received at Global Automation with non-ESD conforming packing will be rejected from verification and physical failure analysis, as we are unable to determine if any issues found are related to the customer observation or an ESD event.)
Step 3
For more details regarding the Global Automation product returns policy, warranty and costs involved, please click here
Step 4
If you need to make a return for commercial reasons, or for an ordering error then please click here
