Warranty Claims, Repairs & Credit Returns
Returning a product to Global Automation
Before returning a faulty product to Global Automation, you should first contact our technical support to see if they can resolve your issue. If they are unable to resolve your support issue and recommend that you return the product to Global Automation, you can do this by completing the form below.
In urgent situations, or if special shipping arrangements are required please contact Global Automation directly.
Phone: +61 3 9338 5659
- You need to obtain a Product Return Number (PRN) otherwise known as Return Material Authorisation (RMA) number. You will automatically receive your PRN packaging slip, on completion of the form below. Please print this out and enclose one in the transport and save one copy of it as reference.
- Always pack the products in a physically- and ESD-safe way. Please use the original packaging if possible. Contact us if there are questions regarding suitable packaging material or ESD-protection. See below: